Delivery and Refund Terms

Delivery

Duyarim is not a physical product. What you buy is the right to access the app's live listening feature; there is no shipping, no delivery address and no delivery fee.

Delivery happens instantly: access opens once payment is approved. You do not need to enter a code or install anything.

If anything goes wrong with access, write to us with your purchase details — we can open your access manually.

Opening access

Live listening opens the moment payment is approved. If it doesn't, try these in order:

• Refresh the page; payment confirmation can take a few seconds to arrive.
• Check the confirmation email sent to the address you gave at checkout.
• If access has not opened within 30 minutes, write to us with your purchase details.

Where we cannot open your access, the payment is refunded in full.

Cancellation

Weekly and monthly plans renew automatically at the end of each period. To stop the renewal, cancel at least 24 hours before the period ends; after cancelling you keep using the app until the end of the current period.

For subscriptions bought in the browser version, send your cancellation request to destek@duyarim.com. Lifetime access is a one-off purchase, so it never renews and there is nothing to cancel.

Refunds

Because the digital service is performed instantly, the right of withdrawal does not apply under Turkish law (see the distance sales agreement). We do, however, refund the payment in these cases:

• Payment was taken but access never opened and we could not fix it.
• The same purchase was charged more than once by mistake.
• The app does not work on your device as described and we could not resolve it within a reasonable time.

Send your refund request to destek@duyarim.com with the purchase date and the email address you used at checkout. We usually resolve requests within 48 hours.

Refunds go back to the card the payment was taken from; they cannot be paid to another account.

Purchases through the stores

For subscriptions bought through the App Store or Google Play, the charge is taken by Apple or Google. Cancellation and refunds for those purchases run through the relevant store: on iOS, Settings → (your name) → Subscriptions; on Android, Play Store → Profile → Payments and subscriptions.

For refunds, use reportaproblem.apple.com for Apple and the Play Store help centre for Google. Write to us as well if you would like us to help with the process.

Refund timing

Approved refunds are returned to the card the payment was taken from within 14 days of approval at the latest. How long the amount takes to appear on your statement depends on your bank and usually takes 2–10 business days.

Differences caused by exchange rates or by a foreign transaction fee your bank applies are outside the seller's control; the refund is made on the amount that was collected.

Contact

For any question about delivery, cancellation or refunds: destek@duyarim.com. The seller's details are on the about page.

Last updated: 7 August 2026